+x

Tim Dawson - 12/19/2017 4:06:28 PM

Work a day on the customer support phone in our office and you quickly get a very specific insight into the capabilities of the average SkyDemon user, and our every effort (daily) goes into making life easier for those users.‌

If I work a day on the customer support, I will interact with a minority of users, unless every single user pings you on a regular basis, something I do not really believe. The silent majority was perfectly fine with the previous approach. To make life easier for some users, you broke a well designed workflow into inconsistent pieces. If something is not understood by some, it needs a better explanation to enable the so-called "average user", not a giant step back which impacts all others. 
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SD UI and menus structure is massively complex already, so removing one of the most valuable (and logical) tab won't make the product easier.

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